GENERAL TERMS AND CONDITIONS
ALEXIA – FYZIO & BEAUTY CLINIC
Article I
Introductory provisions
1.1 Company Alexia Clinic, s. r. o. , with its registered office at Hálkova 1/A, 831 03 Bratislava – Nové Mesto district, Company ID No.: 53 728 831, Tax ID No.: 2121485289, VAT ID: SK2121485289, registered in the Commercial Register of the Municipal Court Bratislava III, section: Sro, file no.: 181400/B (hereinafter referred to as the “Merchant“), provides cosmetic and physiotherapy services (hereinafter referred to as the “Services“) and sells related goods (hereinafter referred to as the “Goods“).
1.2 These General Terms and Conditions (hereinafter referred to as “GTC“) govern the contractual relationship between the Merchant and the consumer who is interested in concluding or concludes a contract with the Merchant for the provision of Services or delivery of Goods (hereinafter referred to as the “Customer“) and become an integral part of every contract concluded between the Merchant and the Customer, the subject of which is the purchase of Goods or Services by the Customer from the Merchant.
1.3 These GTC apply to contracts concluded at the following establishments of the Merchant:
Alexia Clinic Bratislava, Röntgenova 26, 851 01 Bratislava
Alexia Clinic Trenčín, Cintorínska 980/11, 911 01 Trenčín
1.4 The Customer may contact the Merchant in writing at the address of its registered office or at the address of its place of business, in person during business hours at the address of its place of business, by telephone at +421 232 233 333 (Alexia Clinic Bratislava) or at +421 902 227 339 (Alexia Clinic Trenčín), by email at bratislava@alexia.sk (Alexia Clinic Bratislava) or at trencin@alexia.sk (Alexia Clinic Trenčín), or via the contact form on the website at https://alexia.sk/
Article II
Services
2.1 A list of Services provided by the Merchant, including their prices, is available in writing at the Merchant’s place of business and on the Merchant’s website. A detailed description of the Services, including their main features, is available on the Merchant’s website and will be provided to the Customer verbally at the Merchant’s place of business. The Customer may ask additional questions about the Services at the Merchant’s place of business.
2.2 The Customer acknowledges that the Customer’s current state of health may be a contraindication to the provision of certain Services. The Customer is obliged to provide the Merchant with truthful information about their state of health.
2.3 The Merchant shall allow the Customer to choose any date within the Merchant’s operating hours that has not been previously reserved for another customer of the Merchant as the date on which the Merchant will provide the selected Service to the Customer. The Customer can also check the currently available dates on the Merchant’s website.
2.4 If the Customer does not use the Service within the agreed period for reasons attributable to them, they are obliged to pay for the Service even if they have not used it and are not entitled to any compensation.
2.5 If the Customer misses the agreed start time for the provision of the Service for reasons attributable to them, and the Merchant therefore only provides the Service in part, corresponding to the remaining time until the planned end time for the provision of the Service, the Customer shall not be entitled to a discount on the price of the Service or any other compensation.
2.6 The Customer acknowledges that if, immediately prior to the agreed date of provision of the Service or during its provision, it is found that the Customer has or may have contraindications to its provision, the Merchant will not provide the ordered Service in the interest of protecting the Customer’s health; However, in such a case, the Merchant will attempt to promptly propose the provision of another Service that would suit the Customer.
2.7 If the Customer concludes a contract with the Merchant for the provision of the Service, they thereby confirm that they have been provided with sufficient information about the main characteristics of the Service to the extent appropriate to the type and nature of the Service, the selling price of the Service, the payment terms, the delivery terms and the delivery period (provision) of the Service.
Article III
Service Packages
3.1 Some Services allow the Merchant to purchase so-called “packages,” which consist of the option to use the Service a predetermined number of times (hereinafter referred to as the “Package“).
3.2 In the case of purchasing a Package, the Customer shall pay a one-time price for the Package and subsequently have the option to use individual repetitions of the Service within the Package free of charge.
3.3 The Customer may use the individual repetitions of the Service that the Merchant undertakes to provide to the Customer by purchasing the Package within 2 months from the date of conclusion of the Package purchase agreement (hereinafter referred to as the “Package Validity“).
3.4 The Customer is obliged to book the dates of individual repetitions of the Service within the Package in a timely manner so that the individual repetitions of the Service within the Package are used within the Validity Period of the Package.
3.5 If the Customer does not use all repetitions of the Service within the Package for reasons on their part within the specified Package Validity period, the possibility of using them expires without the Customer being entitled to any compensation.
Article IV
Gift vouchers
4.1 The Merchant also allows the use of services based on so-called gift vouchers (hereinafter referred to as “Gift Voucher“).
4.2 A gift voucher may be in electronic form, which includes a unique gift code that can be used by providing the gift code to the Merchant, or in physical form, which can be used by physically handing it over to the Merchant or by using a unique code, if it contains one.
4.3 Gift vouchers can only be used once. Gift vouchers are not tied to a specific person, and the rights arising from them can be transferred to a third party by handing them over. The holder of the gift voucher is responsible for protecting it from misuse by unauthorized persons.
4.4 If the Gift Voucher entitles its holder to use a specific Service, the holder of the Gift Voucher, as a Customer, may use the Service free of charge on the basis of this Gift Voucher.
4.5 If the Gift Voucher entitles its holder to use the Service or Services up to a certain value, the holder of the Gift Voucher, as a Customer, may use the Service or multiple Services up to the specified value free of charge on the basis of this Gift Voucher. If the price of the Service or Services requested by the Gift Voucher holder, as the Customer, exceeds the value of the Gift Voucher, the Gift Voucher holder shall pay the difference. If the price of the Service or Services requested by the Gift Voucher holder, as the Customer, is lower than the value of the Gift Voucher, the Gift Voucher holder is not entitled to payment of the difference.
4.6 By using the Gift Voucher, a contract for the provision of the Service or Services is concluded and the holder of the Gift Voucher becomes a Customer, with the payment for the Service or Services being governed by the provisions of this article.
4.7 Services based on a Gift Voucher may be used by the Gift Voucher holder within the period specified on the Gift Voucher (hereinafter referred to as the “Gift Voucher Validity Period“).
4.8 If the Gift Voucher holder does not use the Service or Services under the Gift Voucher within the specified period of validity of the Gift Voucher for reasons attributable to him/her, the possibility of using it/them shall expire without the Gift Voucher holder being entitled to any compensation.
Article V
Liability for Defects in Services
5.1 The Service provided is defective if it was not provided in accordance with its description specified by the Merchant, in particular if the declared period of its provision was not fulfilled, the manner of its provision was not complied with, or if any partial component of the Service was not provided at all.
5.2 It is not a defect of the Service if the Service was provided contrary to its description for reasons attributable to the Customer or if the Service did not meet the Customer’s expectations, which the Merchant did not undertake to fulfill.
5.3 Given the nature of the Services, the Merchant shall only be liable for defects in the Service that become apparent immediately after the Service has been provided.
5.4 The Customer is obliged to assess whether the Service was provided with a defect immediately after its provision.
5.5 If the Customer discovers that the Service has been provided with a defect, they are obliged to report the defect immediately after the Service has been provided, otherwise this right shall expire.
5.6 If the Service was provided with a defect, the Customer has the right, if possible, to have it removed by providing the missing or incorrectly provided partial parts of the Service immediately. If it is not possible to remedy the defect in the Service in accordance with the previous sentence, the Customer has the right to have the Service provided again at a later date. If it is not possible to remedy the defect in the Service in accordance with the previous sentences of this point for reasons attributable to the Merchant, the Merchant shall provide the Customer with a discount on the price of the Service according to the severity of the defect in the Service; the Merchant may always decide to remedy the defect in the Service by providing an appropriate discount on the price of the Service. The Merchant and the Customer may always agree on another method of removing the defect in the Service.
5.7 The Customer may report a defect in the Service to the Merchant in writing. The complaint must include the name of the Service, the date and time of provision of the Service, a description of the defect in the Service, the Customer’s personal and contact details, and the Customer’s preferred method of remedying the defect. The Merchant is obliged to provide the Customer with written confirmation of the complaint about the defect in the Service.
5.8 The Store is obliged to remove the defect in the Service without undue delay after it has been reported and to notify the Customer of the method of removal, but no later than within 30 days from the date of reporting the defect in the Service.
5.9 If the Merchant refuses to accept responsibility for a defect in the Service, it shall notify the Customer of the reasons for the refusal in writing. If the Customer proves the Merchant’s liability for the defect by means of an expert opinion or professional opinion issued by an accredited person, authorized person, or notified person, the Customer may repeatedly complain about the defect, and the Merchant may not refuse liability for the defect; the period specified in point 5.5 of this article does not apply to repeated complaints about defects; in such a case, the Merchant shall reimburse the Customer for reasonable expenses associated with proving the Merchant’s liability for the defect.
Article VI
Goods and Liability for Defects in Goods
6.1 Goods offered for sale by the Merchant are displayed in its store. Each item is marked with its price and is delivered directly on site immediately after payment of its price.
6.2 If the Customer requests more detailed information about the Goods, the Merchant shall provide it upon request.
6.3 If the Customer purchases Goods from the Merchant, they confirm that they have been provided with sufficient information about the main characteristics of the Goods to the extent appropriate to the type and nature of the Goods, the selling price of the Goods, the payment terms, the delivery terms, and the delivery period of the Goods.
6.4 The Merchant is liable for any defect in the Goods sold at the time of delivery to the Customer that becomes apparent within two years of delivery of the Goods.
6.5 If a defect in the Goods becomes apparent before the expiry of the period specified in point 6.4 of this article, it is assumed that the defect was already present in the Goods at the time of delivery to the Customer. This does not apply if the contrary is proven or if this assumption is incompatible with the nature of the Goods or the defect.
6.6 The procedure for enforcing the Merchant’s liability for defects in the delivered Goods is governed by Section 618 et seq. of Act No. 40/1964 Coll. Civil Code, as amended, the current version of which is available at https://www.slov-lex.sk/ezbierky/pravne-predpisy/SK/ZZ/1964/40/.
Article VII
Alternative dispute resolution
7.1 The Customer has the right to submit a request for redress to the Merchant if a dispute arises between the Customer and the Merchant from the exercise of rights arising from liability for defects or if the Customer believes that the Merchant has violated other rights of the Customer.
7.2 The Merchant shall inform the Customer on a durable medium about the relevant alternative dispute resolution entities if the Merchant has responded negatively to the request under point 7.1 of this article.
7.3 The Customer has the right to submit a proposal for alternative dispute resolution to an alternative dispute resolution entity if the Merchant has responded negatively to the request under point 7.1 of this article or has not responded to it within 30 days of its submission.
7.4 More information on alternative dispute resolution is also available on the website of the Slovak Trade Inspection Authority at https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov.soi.
7.5 Other complaints and suggestions of the Customer, which the Customer has the right to assert under generally binding legal regulations, shall be handled by the Merchant in a lawful manner.
Article VIII
Final provisions
8.1 The current version of these GTC is available at the Merchant’s place of business and on its website.
8.2 Legal relations between the Merchant and the Customer are governed by generally binding legal regulations of the Slovak Republic. In the event of any dispute between the Merchant and the Customer, the competent courts of the Slovak Republic shall be responsible for its discussion and decision.
8.3 These GTC are valid from 01.04.2025.
